Shipping & Returns
- Returns, Exchanges and Cancellations
- Product Warranty & Liability
- Customer Service and Technical Support
- Dispute Resolution & refusal of Service
At A Little Tuning Co., we strive to ship all in-stock orders within 1-2 business days of your order being placed. In the event of a backorder or out of stock item, we will do our best to contact you in a timely fashion with an estimated ship date for the item(s) on backorder. Some items are noted as special-order or require lead-times, so please keep the stated lead times in mind when ordering those products. To ensure the fastest delivery of your order, some items may be drop-shipped to you from a third party or shipped in a separate package.
Backorders will be shipped when they become available. In order to secure the soonest available part, your order may require prepayment. Orders paid first will receive products first. If you have any questions regarding the status of an order or the availability of parts, please don't hesitate to contact us.
Website Shipping Charges
A Little Tuning Co.nz's webstore estimates shipping costs to the best of its ability using standard shipping company data bases and dimension data that is entered. All shipping costs are not final when an order is placed, and once final package dimensions are calculated off the actual physical shipment, then and only then are shipping costs finalized. Customers are responsible for paying the cost of shipping and delivery, not A Little Tuning Co. Should additional funds be required to ship the final, actual, physical package, those will need to be collected before the package can be shipped. All A Little Tuning Co..com shipping prices charged and quoted on web orders are only estimates, the customer is responsible for paying all delivery costs for orders.
Special & International Orders
Special orders, 034EFI ECUs, harnesses, ECU packages, and fabricated parts must be paid in full, in advance and are non-refundable. All payments are made in NZD. Foreign currency equivalent is determined by your creditor or bank and may include surcharges. Shipping charges and any special handling charges will be added to the total. All duties and taxes applicable on the purchase are the responsibility of the customer. You shall keep a proof of your payment of duties and taxes and provide us with a copy when requested. You hereby grant the right to A Little Tuning Co. to charge any unpaid duties and taxes presented to us by the shipper, including a $25 processing fee on your behalf.
At A Little Tuning Co., customer satisfaction is the end goal of all our efforts (making your face flatter using accelerative force is where it all starts), and our return policies are engineered to meet or exceed industry standards while being friendly and fair to all involved.
Initiating a Return, Exchange, or Cancellation
All returns, exchanges, or cancellations must be initiated using our Online RMA Tool. Please follow the directions through the steps of the RMA process to ensure a smooth, hassle-free experience.
We welcome returns for 100% store credit value on all eligible product up to 60-days from the date of delivery. We know needs can change and are happy to accommodate customers to exchange purchased product for what they really need. All product must be returned in factory new packaged condition (special orders, custom products, subcomponents, and products that drop ship from 3rd party vendors are not eligible for return).
Our goal is to build long-term relationships with customers. Returns of product for 100% refund are available on all eligible product up to 30-days from the date of delivery. All product must be returned in factory new packaged condition (special orders, custom products, subcomponents, and products that drop ship from 3rd party vendors are not eligible for return).
So long it has not shipped, an eligible order can be cancelled. We do our best to get product shipped to customers as quickly as possible, but in certain cases we serve very small markets with rare and difficult to source parts. While delays are inevitable, it is never our goal to inconvenience you beyond what you feel is reasonable. All unshipped A Little Tuning Co. orders can be cancelled so long they are not special order, custom, or drop ship orders.
Due to the sensitive nature of electronic items, they do not qualify for any of the above return conditions. Electronics include any ECU, control units, chip tuning, ignition coils, sensors, electronic components or devices, wiring, circuit boards, etc. If you are not clear on what is eligible feel free to contact us (link to customer service email form) and we will always do our best to meet your needs.
Subcomponents & Special Part Requests
Only A Little Tuning Co. products which have a standard part number starting with the prefix "034-" or “IE” are eligible for return or cancellation. For example, products with part numbers of the form "034-xxx-xxxx" are eligible for our regular return policy, whereas products with part numbers of the form "xxx-xxxx" are not. Subcomponents or partial assemblies of top line products are not eligible for return. A Little Tuning Co. also reserves the right to refuse returns on very difficult to assemble or customized orders. Your sales person will typically notify you of this before you finalize your order.
Returns for refund or store credit do not include the cost of shipping to the customer, and the customer is responsible to pay for return shipping back to A Little Tuning Co.
Please Note: Refunds are subject to approval. Once approved, they will be made via store credit and once approved, will be issued within 7 calendar days. We always aim to be fair in the way we serve customers. Feel free to contact us if you need any clarification on any of our return policies.
It is the intention of A Little Tuning Co. to sell only quality products. We offer a 1-year warranty against defects in workmanship or materials, not extending to normal tear and wear or mis-use. You must provide us with a proof of purchase, defect or the result of wear or mis-use. Some products have less than 1-year warranty. Please inquire before ordering.
A Little Tuning Co. is not responsible for shipping costs associated with warranty claims, the customer is responsible for covering shipping costs to and from A Little Tuning Co., even in the event that a part is warrantied or deemed defective and replaced. Warranty claims in most cases require parts to be returned to A Little Tuning Co. to be inspected, once we determine the cause of the defect is from manufacturing and not from wear or mis-use, the warranty process can begin. In rare cases we can confirm the warranty claim via picture or video, especially if the failure is a known, documented issue.
A Little Tuning Co. will only replace or repair warranty items. No refunds will be given. A Little Tuning Co. or the product manufacturer will inspect or test all products prior to a warranty claim adjustment. This process may take up to 6 weeks. You must obtain an RMA number from either Customer Service or Technical Support prior to any return. All products we offer are warranted to be free from defects prior to installation. Any modification or improper use voids this warranty. This warranty does not cover installation. A Little Tuning Co. shall be the final arbitrator in interpreting the extent and remedy of warranty.
A Little Tuning Co. warranties are not transferrable, and available to the original purchaser only, however if you do buy an A Little Tuning Co. part second hand and have a problem with it, do contact us as we can typically arrive at a reasonable, fair solution.
A Little Tuning Co., its partners or affiliates shall not be liable for any consequential, incidental and contingent damages arising from, but not limited to, the sale, transportation, installation, use or repair of its products. Customer shall be responsible in selecting a reputable installer with current liability insurance to cover any damage that may arise through installation of A Little Tuning Co. products and/or your vehicle. A Little Tuning Co.'s listing and any recommendation of facilities shall not constitute as a ground for any liability. Notwithstanding any other provision of this agreement, A Little Tuning Co.'s maximum combined liability shall be limited to the payments made by the facilitator under this agreement for the specific product that caused the alleged damages.
3RD PARTY PRODUCTS & SERVICES
A Little Tuning Co. sells valuable merchandise provided by 3rd party vendors for the benefit of its customers. Such items may be shipped from a different warehousing location and may arrive in a separate package. The availability of such items may be limited, and items may be backordered from time to time. Please contact our customer service if you fail to receive such items in a timely manner. For any shipping damages, please follow the guidelines below.
DAMAGED OR INCORRECT ITEMS
Inspect your parcel carefully. If you receive an item that is damaged, notify the delivery company within 12 hours. Do not discard any of the box, shipping label, packing material, or broken items. The delivery company must pick up the damaged goods and provide you with a claim number. If more than 24 hours passes nothing can be done about a damaged delivered package. You may provide us the claim number so we can follow up on the claim status. This may take up to several weeks. We are unable to send our replacement items until the claim is approved, or a payment is made for the 2nd shipment. We will issue a refund to your account promptly upon receiving reimbursement from the shipper.
If a shipment is delivered incorrectly (as in the wrong parts were shipped) you must notify A Little Tuning Co. within 48 hours of receiving the package, if more than 48 hours passes nothing can be done except in very special circumstances. Please inspect all deliveries the day they were delivered so any issues can be communicated within 48 hours or two days.
You can reach us via email using the Website Contact Form - Monday - Friday from 9:00 AM to 6:00 PM NZT.
Technical Support for A Little Tuning Co. Products
You can reach us via email using the Website Contact Form for technical support on 034EFI and A Little Tuning Co. products. A Little Tuning Co. highly recommends professional installation by a qualified automotive technician or electrician if applicable. Please review support documentation when available and contact us to find out if we offer support documentation if you have not received it.
All equipment sold under the presumption that the purchaser will use it in accordance with applicable federal and any state laws in a manner that is safe and shall discontinue its use as conditions warrant. Equipment shall never be installed or used in a manner where it may interfere with safety or safety equipment. Do not install parts in the path of the airbag system or that hinder the function of seat belts! A Little Tuning Co. products can be broken when excessive force is applied, or disassembled, and components can become loose from vibration or heat.
A Little Tuning Co. agrees to provide all reasonable methods to resolve any disputes or discrepancies, and you agree to contact us via our Customer Care number within 48 hours of any dispute. You also acknowledge and agree that you as the Authorized User or the Cardholder will not initiate any chargeback or claim procedure with our Merchant Bank or your creditor without obtaining a special confirmation number from us to verify that you provided us with the opportunity to resolve the claim or dispute, even if we were unable to provide a resolution.
Refusal of Service
We reserve the right to refuse service to any customer for any reason. We do not accept being treated belligerently. Yelling, swearing, threats or being berated will not be tolerated, and under such condition’s communication will end with no resolution. We treat all our customers with respect and dignity, we only expect the same in return.